Monday, June 16, 2008



LiveOps is one of the first companies that offers work-at-home jobs I came across with. It was in 2002 when I started looking for one and LiveOps came highly recommended by a lot of people in the chat board I frequent to.

So what is LiveOps? It's a virtual call center that hires work at home agents to take inbound calls from customers who may want order some products they either saw on TV or some kind of a brochure.

I applied for them and another virtual call center called Work At Home Agent. I made to both, which means I passed the modules that they want their agents to go through before they're hired. I even went through the 'mock-up' calls where a trainer would pretend as a customer. But...I didn't have the nerve to actually take 'live calls'. When I got hired by a coding company, I decided to turn my back on my 'almost' work-at-home job.

Anyway, just recently I read somewhere that LiveOps is being sued by some of its agents. I came across the Class Action Lawsuit against the company in the same chat board I found it.

Here's an excerpt from the Class Action Lawsuit:

The Plaintiffs allege that they and other similarly situated Home Agents (1) were improperly classified as "independent contractors" by LiveOps, Inc., (2) that LiveOps, Inc. controlled most, if not all, major aspects of the Home Agent's job, (3) that they were not paid for any training time associated with the job at LiveOps, Inc., (4) that they worked many hours without receiving the equivalent of the federal minimum wage, and, (5) that they worked more than 40 hours during some weeks and was not paid the federally required overtime rate of pay. The Plaintiffs allege that by not paying them correctly, LiveOps, Inc. violated the Fair Labor Standards Act of 1939, 29 U.S.C. §216(b).